The Provider Group Story, How a Physician Group Reduced Denials by 60%

A multi-specialty physician group was struggling with high denial rates and inconsistent billing practices. Dominion implemented standardized workflows, centralized billing processes, and proactive denial management strategies, resulting in a 60% reduction in denials, faster payments, and improved efficiency across the entire group

🔍 The Challenge:
A growing multi-specialty provider group (10+ providers) faced constant issues with claim denials and patient billing complaints. Each physician used different billing workflows, leading to inconsistencies, coding errors, and avoidable denials. The provider group needed a centralized, unified system to manage RCM but didn’t have the resources to do it internally.

 

💡 The Solution:
Dominion stepped in with a customized, unified RCM solution for the provider group. We standardized their billing processes and created centralized workflows for claim submissions, coding, and payment reconciliation. Using weekly trend analysis reports, we identified and addressed the top 3 causes of denials. We also provided real-time dashboards so each provider could see their claims in progress, payments collected, and trends at a glance.

🚀 The Results:

60% reduction in denials due to better coding, smarter workflows, and proactive reporting.

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• Implemented centralized billing processes, increasing staff efficiency and reducing errors.
• Faster payments from insurers, with the majority of claims paid within 15 days.
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• Unified tracking system where all providers could view claims, payments, and performance in one dashboard.

 

Our providers finally have the clarity and confidence they’ve been missing. We no longer have to guess when payments will come through, and our entire billing process is consistent. – Practice Manager 

 

 Want to see results like these for your practice, hospital, or ASC?
📞 Contact us for a FREE consultation and find out how Dominion can transform your RCM process.